Whenever you use our online services, including our applications, cookies and other tracking technologies can be used in various ways, such as making the Infinity website work, to analyse traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used and what your choices are, please read more here.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” (not as much fun as they sound) are cookies which are served by the entity operating the domain through which the cookie is served. Infinity’s own cookies are therefore “first party cookies”. In case we allow others to service cookies through the infinitytravel.com.hr websites and apps, these cookies are so-called “third party cookies”.
In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 1 year. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.
Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the Infinity websites are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons.
All these technologies are together referred to in this Cookie Statement as “cookies”.
How are cookies used?
Cookies are used for different purposes. They allow you to be recognised as the same user across the pages of a website, between websites or when you use an app. The types of information that we collect through cookies include IP address; device ID; viewed pages; browser type; browsing information; operating system; internet service provider; timestamp; whether you have responded to an advertisement; the referring URL; and features used or activities engaged in within the website/apps.
Technical cookies: We try to give our visitors an advanced, user-friendly website that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Analytics cookies: We use these cookies to gain insight into how our visitors use Infinity. This means we can find out what works and what doesn’t, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information.
It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of accommodation offers integrated into their websites.
Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown.
What are your choices?
To learn more about cookies and how to manage or delete them, simply visit www.allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed which defines what exactly is meant by “Do Not Track” browser signals, we will review this Cookie Statement again.
Advertising. When it comes to online advertising and marketing companies, we strive to work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of behavioural advertising. Visit www.networkadvertising.org to identify the NAI members that may have placed an advertising cookie file on your computer.
To opt out of an NAI member’s behavioural advertising program, simply check the box that corresponds to the company from which you wish to opt out. You may also want to visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of customized advertisement. Your mobile device may allow you to limit the sharing of information for retargeting purposes through its settings. Please be aware that opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
Analytics. In order to control the collection of data for analytical purposes through Google Analytics from certain browser types, you may want to visit the following link: Google Analytics Opt-out Browser Add-on (only for desktop). In order to control the collection of data for analytical purposes by Yandex.Metrica (a tracking pixel owned by Russian search engine YANDEX), users with language setting Russian, Ukrainian or Turkish may want to visit the following link: yandex.com. Yandex.Metrica is not used for users with any other languages. You also have an option to opt-out from Yandex personalized advertisement. In order to do so, please, visit this page and untick the box “Consider my interests”.
If you have any questions about this Cookie Statement, please send an email to firstname.lastname@example.org.
Our Cookie Statement may also be amended from time to time. So visit this page regularly to keep abreast of updates.
First things first – your privacy is important to us. These are the principles that we apply in „Infinity obrt za turizam i web design“ business.
We offer online accommodation booking services through our own website and through other online platforms such as partners’ websites and social media.
This one privacy statement applies to any kind of information we collect through these platforms or other means connected to these platforms.
I You are an owner of accommodation unit or Partner, we recommend You to read the Privacy statement for Owners and Partners.
We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand.
Necessary: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next holiday through us.
What kind of personal data does Infinity collect?
We can’t help you book the perfect accommodation without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody travelling with you and your payment information. In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. This is the basic overview of the information we collect.
What kind of personal data does Infinity collect?
Personal data you give to us.
Infinity collects and uses information which you provide to us. When you make a Accommodation Reservation, you are (as a minimum) asked for your name and email address. Depending on the Accommodation Reservation, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as meal preferences and any mobility restrictions) you might have for your Trip.
Personal data you give us about others.
Of course, you might not simply be making a Accommodation Reservation for yourself. You may be doing a Trip with other guests whose details you provide as part of the Accom. Reservation, or you may make a Reservation on behalf of someone else.
However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how Infinity uses their information (as described in this Privacy Statement).
Why does Infinity collect and use your personal data?
We use the information collected about you for various purposes. Your personal data may be used in the following ways:
Accomm. Reservations: First and foremost, we use your personal data to complete and administer your online Accomm. Reservation, which is pretty central to what we do as a company!
Sharing your relevant data: such as data about reservations or your user account for finding the appropriate accommodation provider and answering any question related to your Accommodation reservation (or any other questions).
Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including:
Responding to and handling any requests you or your booked Accomm Provider have made. Infinity also offers guests and Accomm Providers various means to exchange information, requests, and comments about Accomm Providers and existing Accomm. Reservations via Infinity.
When you use our services, we can send you a questionnaire or invite you to provide a review about your experience with Infinity or the Accomm. Provider.
We also send you other material related to your Accomm. Reservations, such as how to contact Infinity if you need assistance while you are away, and information that we feel might be useful to you in planning or getting the best out of your Trip.
Improving our services: We also use personal data for analytical purposes. This is part of our drive to improve our services and enhance the user experience, but can also be used for testing purposes, troubleshooting and to improve the functionality and quality of our online travel services.
To process your personal data as described above, we rely on the following legal bases:
Performance of a contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our services to make an online reservation, we will use your information to carry out our obligation to complete and administer that reservation under the contract that we have with you.
Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.
How does Infinity share your data with third parties?
In certain circumstances, we’ll share your personal data with third parties.
The Accomm. Provider you booked: This one’s pretty crucial for what we do! In order to complete your Accomm. Reservation, we transfer relevant reservation details to the Accomm. Provider you have booked. Of course, there are third parties that can receive some of your personal dana, and they inculude partners we work with to provide the Infinity services, financial institutions, advertisers or in some cases local authorities. Here are some details about how data you share with us are used with third parties.
Payment providers and (other) financial institutions: When a chargeback is requested for your Trip Reservation by either you or by the holder of the credit card or bank account used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
Competent authorities: We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners.
Business partners: We work with many business partners around the world. These business partners distribute or advertise the Infinity services, including the services and products of our Accomm. Providers.
How does Infinity make use of social media?
Here at Infinity, we use social media in different ways. We use it partly to facilitate the use of online reservation services, but also to promote our Accomm. Providers’ travel-related products and services and to advertise, improve and facilitate our own services.
What security and retention procedures does Infinity put in place to safeguard your personal data?
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
How does Infinity treat personal data of children?
The services offered by Infinity are not directed at children under 18 years old. For children younger than 18 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian.
How can you control the personal data you have given to Infinity?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write ‘Request personal information’ in the subject line of your email to speed things along a bit.
You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Statement. Please email or write to us using the contact details below. We will handle your request in accordance with the applicable Croatian data protection law. You can delete your user account at any time by signing into your account on the Infinity website and choosing to remove your account.
All requests related to your personal dana you can send to our e-mail address: email@example.com
Who is responsible for the processing of personal data via Infinity and how to contact us?
Infinity obrt za turizam i web design controls the processing of as described in this Privacy Statement.
Infinity obrt za turizam i web design, vl. Božena Mršić, Residence: Osječka 12, 23244 Starigrad Paklenica
- TOURIST OFFER
Travel agency “Infinity Travel HR” offers the services of mediation and booking on its behalf to the benefit of the provider and this way provides accommodation for guests in accordance with the information found on the web pages of, except in the state of emergency (war, riots, strikes, terrorist activities, health violations, natural diasters, interventions of the authorities etc.).
Travel agency “Infinity Travel HR”, Osječka 12, HR-23244 Starigrad Paklenica (hereinafter referred to as the agency) guarantees the authenticity of the visual documentation and the data relating to the facts about the accommodation we offer and which are available on our web pages – www.infinitytravel.com.hr . We also guarantee the accuracy of the conditions under which the accommodations are offered.
By paying for one or more accommodation units from our program, you assume a legal obligation towards us and you confirm that you agree with the general conditions of providing accommodation services in hotels as well as in private accommodation, which are here presented to you. All the items from the tour package present a legal obligation both for the guest and the agency. These conditions are the basis for resolving possible disputes that may occur between us, therefore please be sure to read them.
- BOOKING AND PAYMENT
Reservations can be made by sending an e-mail with a completed form, which can be found on the www.infinitytravel.com.hr site or our partner-agencies, which are authorized to sell the accommodations we offer. When making a reservation the guest has to supply all the information required in the reservation form to submit all the documentation necessary to carry out the proper procedure. After receiving a confirmation of the booking, we will send you a requisition form for making the advance payment. To make the reservation valid it is necessary to make the minimum advance payment in the amount of at least 30% of the full price or the amount written on the booking confirmation. After receipt of the advance payment, you will receive a credit voucher containing all the necessary information about the reservation.
For suites and rooms in private accommodation the price difference between the advance and the total sum can be paid before using the service or by your host after reaching you destination. There you should present your credit voucher.
In order to confirm the reservation a guest should make an advance payment. The minimum percentage of the advance is 30% or more depending on different offers. By paying for the reservation the guest confirms that he/she is completely aware of all the facts and conditions under which a particular accommodation unit is offered. The act of paying the reservation turns all the conditions presented here into a legal obligation both for the guest and the agency
- PROGRAM AND PRICE OF A TOUR PACKAGE
The prices found on ” www.infinitytravel.com.hr ” pages vary from one accommodation unit to another and are shown next to every accommodation unit.
The prices include:
For suites in private accommodation: daily renting of accommodation units, beddings, towels, tablecloths and dish cloths, a fully equipped kitchen (except in case the use of kitchen is not included in the package) with dishes and cutlery, food and drinks, water, electricity and gas consumption as well as the cleaning service once a week.
Tourist tax is mostly included in the price except the hosts who have the obligation to separate and charged it separately per person and per day and its amount depends on the age of a visitor, season and destination.
Special services are the services provided by facilities in private accommodation, which are not included in the original price (meals, renting tennis courts, boat charter etc.), hence the guest pays them separately.
The prices of accommodations are in euro terms.
All above listed prices refer to the sojurn longer than 4 spent nights. A stay shorter than seven overnights must be in agreement with the agency. If the stay is shorter than four overnights the respective prices are increased by 30%. In case there is a change in prices of a particular accommodation unit after the application has already been made and before making the advance payment, The agency assumes an obligation of informing the guest immediately and sending a new bill, with his/her consent. In case the prices change after the advance has already been paid, the agency guarantees that the part remaining to be paid will be charged and paid in accordance with the prices that were effective when the advance for that accommodation unit was paid.
- CATEGORIZATION AND DESCRIPTION OF SERVICES
The accommodation units offered: hotels, suites and rooms in private accommodation are described according to the official categorization of the national Ministry of Tourism and the County Tourist Bureau in the time the operating permit was issued and upon examination of the real state of the accommodations by the agency employees when classifying the building.
The standards of accommodation, catering, services etc. in different places and countries are different and cannot be compared. Information obtained on the sales outlet does not commit the agency more than the information found on our web site. The agency commits to provide the corresponding dishes in kitchens and the cutlery according to the number of guests in suites in private accommodation. Every guest should find clean and tidy accommodation units and there will be clean sheets and towels waiting for all guests. For guests staying more than one week, the service of changing sheets, towels and dish cloths will be provided once a week. On the day of arrival in hotels and suites in private accommodation guests will be able to use the aforesaid accommodations after 2:00 p.m. and on the day of departure they should leave the accommodation unit before 10:00 a.m. The provider of services should prepare the accommodation unit for the arrival of new guests in 4-hours time. The key of rented accommodation units is returned in the accommodation unit itself.
In a case the guest is leaving the appartment after 12 pm, he is obligated to pay rent for the current day.
- GUEST’S RIGHT TO CHANGE OR CANCELLATION
If a guest wants to cancel the accommodation booked, this should be done in a written form (e-mail, fax or mail). The date when the agency received a written notice of cancellation is the basis for making the bill of cancellation costs in the following way:
– For cancellation earlier than 29 days before the use of the service rented for the purpose of handling charges and operating expenses the agency charges 10% of the total sum of the accommodation rented. The rest of the sum is returned to the guest at the expense of the recipient.
– For cancellation from 28 to 22 days before the use of the rented service, the agency charges 30% of the total price of the accommodation rented. The rest of the sum is returned to the guest at the expense of the recipient.
– For cancellation from 21 to 15 days before the use of the rented service, the agency charges 60% of the total price of the accommodation rented. The rest of the sum is returned to the guest at the expense of the recipient.
– For cancellation from 14 to 8 days before the use of the rented service, the agency charges 80% of the total price of the accommodation rented. The rest of the sum is returned to the guess at the expense of the recipient.
– For cancellation from 7 to 0 days before the use of the rented service, the agency charges 100% of the total price of the accommodation rented.
– If a guest does not show up at the destination or cancels the tour package after the period of its use has alreadybegan, the agency charges the entire price of the tour package. If the expenses werereally bigger than the afore-said, the agency holds the right to charge those real expenses.
The abovementioned cancellation expenses are especially applied to the changes in date of use of the service of the rented accommodation unit but also to all other relevant changes. For every change of date, place or name of guests on the reservation slip the agency will charge 20 Euros in cash. In case of unplanned booking cancellation –force majeure, we recommend you to insure yourself against travel cancellation with a local insurer. On the contrary, the agency does not accept any liability.
- OBLIGATIONS OF THE AGENCY
The agency has an obligation to ensure that the services are carried out, as well as to choose a provider of services with the care of a good manager and to take care of the rights and interests of a guest in accordance with the good tradition of tourism. The agency has an obligation to make sure that a guest is provided with all the services rented and thus it has a responsibility before the guest for possible failure in performing all or some of the services rented. The agency does not take responsibility in case of change and failure to provide the services, which are caused by a force majeure.
- OBLIGATIONS OF A GUEST
A guest has to:
– have valid travel papers. The guest bears responsibility for the expenses of loss or theft of documents during the travel.
– obey customs and currency regulations of Republic of Croatia, as well as those of the countries through which he or she passes on the way,
– observe the House Rules in the rented accommodation unit and cooperate in good faith with providers of services.
– on the day of arrival at the destination a guest has to pay for the rest of the sum, if not already done, in the office of our agency or in an office of “www.maretours.hr” partner-agency.
Upon arrival at the rented accommodation unit, a guest has to give the provider of services a copy of the money order that he or she got at the agency on making the final payment and on which are stated the exact number of persons, the time of residence and the type of services that have to be provided to them. In case of failure to observe these regulations, a guest takes the responsibility for ensuing expenses and he/she is liable before the agency for the damage done.
The agency does not accept liability for damaged or lost luggage nor for the theft of luggage or valuables in the accommodation unit. A guest reports the damage or loss of luggage to the local police station.
- TRAVEL INSURANCE
Our prices do not include travel insurance for the risk of traveling and for the entire period of time spent in the accommodation unit. We recommend you to get travel insurance in an insurance company in your country.
- RESOLVING COMPLAINTS
Every guest – contractor has a right to complain in case of failure to provide the service contracted. If the rented services are only partially or unsatisfactorily executed, a guest may ask for proportional compensation by submitting a written complaint.
Complaints on services provided in suites in private accommodation:
The contractor makes a complaint on behalf of his/her guests who are staying in the same accommodation unit.
The procedure for making a complaint:
– If upon arrival at the destination a guest is not satisfied with the state in which he/she found the accommodations, he or she has to inform the agency, i.e. the authorized agency representative of the cause of his/her discontent immediately upon arrival. The guest has to cooperate in good faith both with the representative of the agency and with the provider of services in order to resolve the complaint.
– If the guest refuses to accept compensation accommodation or refund agreement that is equivalent to the service that is booked and paid for, the agency will not recognize subsequent complaints nor will it consider it necessary to respond to it.
– The criterion of comparison of the original and the compensation accommodation is the price found on web pages ” www.infinitytravel.com.hr “. The agency cannot offer a guest services of inferior value in relation to those already paid for.
– If a guest is not satisfied with the state of accommodations on the spot and leaves the building finding new accommodation on his/her own, without giving the agency an opportunity to resolve the cause of his discontent or to find compensation accommodation.
This guest cannot ask for a refund nor make a claim for compensation, notwithstanding the fact that his reasons might be justified. In case of complaint and request for help, that is for arbitration of the agency, upon receipt of the complaint, the agency has 8 hours to resolve the situation at issue. The period between 10 p.m. and 8 a.m. does not count. If the cause of discontent is valid, resolution of problems that led to it will be considered as the proper solution to the situation. In case those valid causes of discontent cannot be resolved, the agency is obliged to find compensation accommodation for guests. Compensation accommodation is the accommodation of the same or better quality offered in the entire tourist region of Rivijera Paklenica.
In case a guest does not accept one of at least 3 alternatives of the same or better quality, which are offered to him/her, the parties will sign a refund agreement. Under this agreement the agency can refund the guest the maximum amount of 50% of the sum he paid.
The parties mutually sign two copies of the refund agreement and in that case the guest renounces the right to subsequent claims for compensation, as well as the right to inform the media. This agreement rules out the guest’s right to consequential damage. The guest can keep one copy of this document.
By paying for the reservation the guest entirely accepts the program and the conditions of providing services both in hotels and suites in private accommodation that are stated here.
13. NOTICE OF WAY TO SUBMIT WRITTEN CONSUMER COMPLAINTS
Pursuant to Article 10, Paragraph 3 of the Consumer Protection Act (Official Gazette No 41/14 and 110/15), we inform consumers that dissatisfaction with the purchased product or service provided can be submitted or submitted in writing by mail or email
The Agency undertakes to respond in writing to the objection within 15 days of receipt of the objection.
Starigrad Paklenica, 23rd October 2015
Infinity, Obrt za turizam & web design.
Turistička agencija Infinity Travel HR.
ID CODE : HR-B-23-13010010848
Vl. Božena Mršić, Osječka 12, 23244 Starigrad Paklenica
OTP banka D.D.
Domovinskog rata 61
21 000 Spilt